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Booking Terms & Conditions

WELCOME to Eagles Rest - the holiday destination of choice.

BOOKING TERMS AND CONDITIONS

A 50% deposit is required to confirm the booking. Bookings are only confirmed when the requested deposit has been received, and names of all guests are submitted.

Final payments for all Chalet accommodation can be paid directly into our accounts as mentioned below at least 14 days before arrival at Eagles Rest. If a booking is made under 14 days before arrival, we shall request for the full payment to be made.

As we do not send reminders or statements, the client is responsible for making sure that payments are made on time in order to secure their booking.

Bank Transfer payments may be made into our Zambian Kwacha account or our US Dollar account (in the case of overseas bookings).

Bank Account details are shown below:

Payment may be made by Visa/Mastercard/Zanaco Credit Cards

We do not accept payment by Travellers Cheques.
Clients are advised to change travellers cheques at a bank or bureau.

Only on receipt of written notification can a booking be cancelled.

If a cancellation is received less than 30 days prior to arrival, cancellation fees as follows will be charged.

     30 to 14 days before booked check in date: 50% of total invoice value
    14 to   7 days before booked check in date: 75% of total invoice value
      7 to  0 days before booked check in date: 100% of total invoice value  

    No show on booked check in date: 100% of total invoice value

Please note that no refunds are given where a client leaves a Lodge before their booked check out date, or if a stay ends before its booked end date due to reasons beyond Eagles Rest Resort's control.

Banking Details:

Payments for deposits and transfers may be made to the following accounts:

A copy of the Deposit Slip / Transfer Document must be sent to us by Email upon payment.
   Email Address:  This email address is being protected from spambots. You need JavaScript enabled to view it.

ZMW account in Zambia
Account name: EAGLE REST/ EAGLE BOAT HIRE COMPANY
Account number: 0800000132117

Bank name: Cavmont Bank
Bank physical address: Cavmont House, Plot 2374 Piziya Office Park, Thabo Mbeki Rd, Lusaka
Bank postal address: P.O.Box 38474; Lusaka; Zambia
Swift code: CVMTZMLU
Sort Code: 130017

Payments and transfers from outside Zambia can be made into this account.

The Company reserves the right to recalculate any exchange rate differences for any deposits made on final check-out.

 


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